It is important to us that you are satisfied with our products.
If you are unhappy with your purchase please email me in the first instance at firstname.lastname@example.org to request a return and a reason why you are returning the product and quote your order number.
I will happily exchange or refund any unopened teas or accessories. Our policy requires you to return the item within 7 days of receipt. The items must be unused, unopened and still in original packaging. Please note I can not cover the cost of return postage and you are responsible for the product whilst it is being sent back.
Once the returned item is received I will process a refund within 2 working days.
Please address any comments and enquiries to email@example.com or phone 0478 293 617 if you wish to talk to me.